Privacy Policy
Last updated September 29, 2026
Information we collect
When you call, text, email, or use our website assistant, we may collect your name, phone number, email, service address, and details about your water heater so we can provide quotes and service. We also collect standard website data such as browser type, pages visited, and approximate location through cookies and analytics tools.
How we use information
We use your information to respond to inquiries, schedule and perform service, send appointment reminders, process payments, help with rebate paperwork, improve our website, and comply with legal obligations.
Website assistant
Messages you send to our on-site assistant are processed by an AI service provider to generate answers. Please do not share sensitive personal information such as payment details in the chat.
Text messages
If you text us, we may reply by SMS about your service request. Message and data rates may apply. Reply STOP to opt out at any time.
Sharing
We do not sell your personal information. We share it only with service providers who help us operate our business (such as scheduling, payment, and analytics providers), with manufacturers or utilities when processing warranties or rebates you request, or when required by law.
Your California privacy rights
California residents may request access to, correction of, or deletion of their personal information, and may opt out of the sale or sharing of personal information. We do not sell personal information. To make a request, contact us using the details below.
Data security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is completely secure.
Changes
We may update this policy from time to time. The date below reflects the latest revision.
Contact us
HOTCO, The Hot Water Heater Company
Phone: (916) 905-4468
Email: info@hotwaterco.com